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Call 112 · Emergency help

Health and safety Area 16 of 25

Safety and crisis preparedness

Know the difference between emergency help and information. Prepare what you can in case services stop working.

Goal: understand the basics and find the right official help route.

Translated from Swedish. Always rely on the Swedish text and the official source.

Show the original Swedish text

Säkerhet och krisberedskap

Skilj akut hjälp från information. Förbered det du kan inför en samhällsstörning.

  • 112 gäller akut fara för liv, egendom eller miljö.
  • 114 14 gäller icke akuta polisärenden; 1177 gäller sjukvårdsrådgivning.
  • 113 13 ger information om större olyckor och kriser.
  • Myndigheten för civilt försvar rekommenderar beredskap med mat, vatten, radio och värme för minst en vecka för den som kan.
  • Du kan börja med små åtgärder om du inte kan ordna en hel veckas beredskap.
  1. Skriv ned viktiga nummer och deras syften.
  2. Gå igenom vatten, mat, värme och information vid avbrott.
  3. Följ ansvariga myndigheter; dela inte obekräftade rykten.

112 gäller inte bara livsfara. En veckas beredskap är en rekommendation, inte en garanti om när hjälp kommer. Vänta inte på en app vid akut fara.

In danger? If there is danger to life, property or the environment: call 112. Do not wait for an app or a website.

Call 112 Read more about emergency help and preparedness

Good to know

  • 112 is for acute danger to life, property or the environment. 1

  • 114 14 is for non-urgent police matters; 1177 is for healthcare advice. 1

  • 113 13 gives information about major accidents and crises. 1

  • The Swedish Civil Defence agency recommends preparing for at least one week, if you can. Have food, water, a radio and a way to keep warm. 2

  • You can start with small steps if you cannot arrange a whole week of preparedness. 2

Three steps to get started

  1. Write down important numbers and what they are for.

  2. Go through water, food, heating and information in case of power cuts.

  3. Follow the responsible authorities; do not share unconfirmed rumours.

A practical checklist to try. It does not add any legal requirements.

Important distinctions

112 is not only for danger to life. Preparing for a week is advice, not a promise about when help will come. Do not wait for an app in immediate danger.

Practice question

A fire means acute danger to property. Which number?
Show the right answer and explanation

B. 112 for emergency help.

112 is for acute danger to life, property or the environment.

This question is practice, not a test. Answers are not saved.

Sources

  1. SOS Alarm

    112 – när det verkligen är akut

    “Nödnumret 112 ska användas vid akuta nödsituationer då det är fara för liv, egendom eller miljö.”

  2. Myndigheten för civilt försvar

    Grunder i hemberedskap

    “Målet är att alla som kan är förberedda för att klara sig minst en vecka”

Checked . Check the source again before you act. Rules and contact routes can change.

In depth

Modules and guides

10 modules in this area. Everyone can read the modules marked Free. The rest are part of Premium.

10 modules in this area. You have Premium and can read everything.

  1. 112, 114 14, 113 13 and 1177 Free 5 sections

    Four numbers that are good to know by heart, and which one to call in different situations.

    When should you call 112?

    112 is the emergency number. Call when there is a serious danger to life, property or the environment. It can be a sudden illness, a fire or a crime that is happening right now.

    SOS Alarm (the company that answers emergency calls) answers. They speak Swedish and English. If there is time, they can use an interpreter. The call is free of charge.

    • Someone is very ill or hurt.
    • There is a fire.
    • A crime is happening or has just happened.
    • You have had a wildlife accident (a crash with an animal) in traffic.
    • Through 112 you can also reach, among others, Giftinformationscentralen (the Poison Information Centre), sea rescue, mountain rescue and the on-duty priest.

    Important: Only call 112 in an emergency. If it is not urgent, use one of the other numbers.

    When should you call 114 14 for the police?

    114 14 is the police number for matters that are not urgent. This can be to give a tip or to report a crime that is not happening now. The number is open 24 hours a day, every day.

    First you reach a voice that asks what the matter is about. The people who answer speak Swedish and English. 114 14 is not free. The price depends on your phone plan. You can also report many crimes directly on polisen.se.

    Do it online

    Important: The police may ask you to identify yourself with BankID (a Swedish digital ID), but only when you have called 114 14 yourself. Never when someone calls you and says they are the police.

    What is 113 13?

    113 13 is a number for information about big accidents and crises in Sweden. Call here when you want to know what has happened or what you should do. Do not call here when you need help at once.

    When should you call 1177?

    1177 is a national number for health care advice. You can call at any time, day and night. A nurse checks your symptoms, gives you advice, and tells you where you can go if you need care.

    Important: If it is a life-threatening condition, you must always call 112, not 1177.

    Foreign phone number or trouble speaking on the phone
    • 114 14 from abroad or a foreign mobile: +46 77 114 14 00.
    • 113 13 from abroad or a foreign mobile: +46 77 33 113 13.
    • 1177 from a phone registered in another country: +46 771 1177 00.
    • If you have trouble hearing or speaking, you can use texttelefoni.se, bildtelefoni.net or teletal.se to reach 112 and 114 14, among others.

    Tip: Write the numbers on a piece of paper and put it on the fridge. Then everyone in the family can find them, even if the phone battery is empty.

    Sources

  2. VMA and official warnings Premium 4 sections

    What a VMA [the Swedish public warning message] is, how the warning signal sounds and where you find reliable information.

    This module is only available in Swedish for now.

    Part of Premium

    This module and all other in-depth modules and guides are part of Premium.

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    Vad är ett VMA?

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    Hur låter varningssignalen utomhus?

    Locked section. Part of Premium.

    Provlarm – när är signalen bara ett test?

    Locked section. Part of Premium.

    Var hittar du officiell information?

    Locked section. Part of Premium.

  3. Preparing at home for at least one week Premium 4 sections

    Why the authorities ask everyone who is able to manage on their own for a week, and what you can keep at home.

    This module is only available in Swedish for now.

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    Varför just en vecka?

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    Checklista: det här kan du ha hemma

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    Mediciner och kontanter

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    Om du inte kan ordna allt

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  4. Food, water and heat when services stop Premium 4 sections

    Practical advice on drinking water, food without electricity and keeping warm when the power goes out.

    This module is only available in Swedish for now.

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    Hur mycket vatten behöver du?

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    Mat som fungerar utan el

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    Så håller du värmen hemma

    Locked section. Part of Premium.

    När strömmen kommer tillbaka

    Locked section. Part of Premium.

  5. Smoke alarms and fire protection Premium 4 sections

    Where the smoke alarm should go, how you test it and what you do if a fire starts.

    This module is only available in Swedish for now.

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    Var ska brandvarnaren sitta?

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    Hur ofta ska du testa?

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    Vem ansvarar i en hyresrätt?

    Locked section. Part of Premium.

    Om det börjar brinna

    Locked section. Part of Premium.

  6. Electrical and battery safety Premium 4 sections

    Charge your e-bike, e-scooter and phone more safely, and what you do if the power goes out.

    This module is only available in Swedish for now.

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    Så laddar du batterier säkrare

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    Varningstecken – när ska du sluta ladda?

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    Brandvarnare där du laddar

    Locked section. Part of Premium.

    När strömmen går hemma

    Locked section. Part of Premium.

  7. Storms, floods and extreme weather Premium 4 sections

    What you do before, during and after a storm or flood.

    This module is only available in Swedish for now.

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    När en storm är på väg

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    Under stormen

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    Efter stormen

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    Vid översvämning

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  8. Civil preparedness and responsibility Premium 4 sections

    How total defence works and what role you yourself, the municipality and the authorities have.

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    Vad är totalförsvar?

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    Vem kan omfattas av totalförsvarsplikt?

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    Vad gör kommunen vid en kris?

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    Din egen roll

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  9. Safe information during a crisis Premium 4 sections

    This is how you tell reliable information from rumours and fake pictures when something has happened.

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    Innan du delar vidare

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  10. A practical emergency plan for your family Premium 4 sections

    A simple plan that the whole family understands: emergency numbers, evacuation, a meeting place and neighbours.

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    Gör en plan tillsammans

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    Om mobilnätet inte fungerar

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    Barn, mediciner och husdjur

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    Samarbeta med grannarna

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General information, not individual legal, medical or financial advice.

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